1.After-sales service team
Climaveneta Shanghai factory adopts Italian original factory management and original factory technicians. It has superb technology, advanced production, processing and testing equipment, and mature and complete management experience. It also selects high-quality raw materials and accessories. The products are oriented to China and radiating Asia. , And sold back to Europe, welcomed by the majority of customers.
Climaveneta's service network is centered on Beijing and Shanghai, covering more than 40 large and medium-sized cities in China. Each service network is equipped with professional service engineers. All service engineers have undergone long-term systematic training and assessment, and are rich in Professional technical knowledge and hands-on ability.
All after-sales service engineers are equipped with advanced testing equipment and communication equipment, which can quickly determine the fault, and send the fault situation and the list of parts required for repair to the repair center.
All service outlets maintain close contact with the Shanghai factory, and various technical update information and unit failure information can be quickly and accurately communicated to each other. The strong technical support from the factory brings a more comprehensive guarantee to your unit.
The 400 service hotline, as a platform for the centralized acceptance of customer problems, has a powerful service support system behind it, which can truly achieve timely response, problem handling and tracking management. Customer service personnel conduct customer return visits on the timeliness, thoroughness, technical level of service personnel, service specifications, etc., track and manage dissatisfaction items, and formulate improvement plans and measures.
Climaveneta after-sales service center has passed the Chinese refrigeration and air conditioning equipment maintenance and installation enterprise ability grade A class I qualification certified by China Equipment Management Association, more professional after-sales service team can better meet customers' pursuit of comfortable and beautiful working and learning environment.

2.After-sales service content
2.1 Standard service
 Unit installation instructions
 Water and electricity installation guidance
 Boot debugging service
 Warranty service
 Maintenance service
 Regular inspection service
 Technical advisory services
2.2 Unit maintenance service
The service life of air conditioning is generally 10 years, about 15 years under the correct maintenance. Climaveneta provides regular maintenance, can improve the performance of air conditioning, prolong the service life of air conditioning, reduce the cost of electricity and equipment renewal and ensure that the equipment is trouble-free operation, so that users maintain the highest operating efficiency of air conditioning.
3 parts maintenance contract for Climaveneta chillers.
  2.2.1 Maintenance Contract with normal maintenance labour only

1. During the operation of the unit, Climaveneta assigns relatively fixed professionals to work with the customer to conduct regular inspections and maintenance of the unit, and the Climaveneta party submits a maintenance report.

2. During the maintenance service period, Climaveneta is responsible for the inspection of the unit before the conversion of the cooling-heating/heating-cooling mode, and proposes a maintenance plan, which will be inspected every quarter.
        3. Services include checking the performance and operating conditions of the machine and help to replace small parts.
    2.2.2 Maintenance Contract with labour and Consumptions(oil & filter core)

1. During the operation of the unit, Climaveneta assigns professionals to conduct regular inspections, maintenance, etc., and submit a maintenance report.

2. During the maintenance service period, during the transition season, Climaveneta is responsible for inspecting the unit before the mode conversion, and proposing a maintenance plan, which will be inspected every quarter.

3. The replacement parts that need to be paid during the contract period are: evaporator, condenser, compressor, main board, and display. Except for the above 5 items, all other spare parts and consumables such as refrigerant and refrigerating oil are free of charge for customers.

4. Provide oil change maintenance and wearing parts replacement once a year.

5. Emergency maintenance: During the maintenance agreement, when the unit fails to operate, Climaveneta will arrive at the site within 24 hours of the working day and 48 hours on holidays to repair the equipment after receiving the customer's notice for repairs.
    2.2.3 Maintenance Contract with all service and spare part free change

1. Climaveneta assigns professionals to conduct regular inspections, maintenance, etc. of the chiller, and submit a maintenance report.

2. During the maintenance service period, during the transition season, Climaveneta will send professionals to inspect the unit before the mode conversion, and propose a maintenance plan, which will be inspected every quarter.

3. During the contract period, the customer does not need to pay for all spare parts and consumables such as refrigerant, freezing oil and other consumables that are damaged by non-customer reasons.

4. Provide oil change maintenance and wearing parts replacement once a year.

5. Emergency maintenance: During the maintenance agreement, when the unit fails to operate, Climaveneta will arrive at the site within 24 hours of the working day and 48 hours on holidays to repair the equipment after receiving the customer's notice of repair.
    2.3 Original parts service
 2.4 Customer Service Training
Climaveneta imparts technology and knowledge to end users to help them learn system operation, management, maintenance and other technical skills, so that they can use chillers correctly and efficiently, increase operating life, make system operation more stable and reliable, and improve system energy saving Efficiency and better service for applications.
    2.5 Precision Unit Maintenance Service
     The Climaveneta after-sales service center has a team of strong technical force and practical experience specializing in precision air-conditioning maintenance, maintenance, and overhaul services. It can handle various faults of precision air-conditioning and respond quickly. It provides users with air-conditioning installation, commissioning, relocation, Repair and maintenance, engineering transformation and other services.
    2.6 Super Value Service
With 50 years of professional manufacturing and maintenance experience, Climaveneta provides customers with all services during the life cycle, and provides various extended value-added services according to customer needs. Value-added services include :
  2.6.1 Technical Expert Support
  2.6.2 Lubricant Oil Test
  2.6.3 Clean Condenser
 2.7 Retrofit Service
In the field of air conditioning, the development and application of new technologies keep pace with the times. Applying the new technology to the unit that is in use can greatly improve the operating efficiency of the unit and extend its service cycle. In this regard, Clement can provide unit upgrade or replacement services according to the customer’s budget and equipment operating conditions. The unit upgrade services include :
   2.7.1 Heat recovery transformation
   2.7.2 Noise elimination of the Chiller
   2.7.3 Chiller Frequency Conversion Retrofit
   2.7.4 Six Pipe Heat Pump System Retrofit